Your privacy is our responsibility

By using the bg788 platform, you agree to the terms of this privacy policy. This policy applies to our website, application, and all related services. We treat the security and privacy of your information as our top priority, and we keep every transaction secure using SSL encryption technology.

If any changes are made to this policy, we will publish an update notice on the platform. Continued use of the platform after any changes will be taken as your agreement to the revised policy.

When you create an account, use our services, or carry out transactions at bg788, we may collect the following types of information:

Identity Information

• Full name and date of birth (for age verification).
• Mobile number and email address.
• Username and encrypted password.
• National ID card or passport details (where required for KYC verification).

Financial Information

• Mobile wallet numbers (bKash, Nagad, Rocket, Upay) — for transaction processing only.
• Deposit and withdrawal history.
• Bonus and reward records.

Technical Information

• IP address and device identifier information.
• Browser and operating system type.
• Visit times and session duration on the platform.
• Information collected through cookies and similar tracking technologies.

bg788 uses collected information for the following legitimate purposes:

• Account management: To handle registration, login, and account security.
• Service delivery: To keep gaming, betting, and other platform services running.
• Financial transactions: To process deposits, withdrawals, and bonuses.
• Age verification: To ensure services are available only to those aged 21 and above.
• Fraud prevention: To detect and prevent unusual activity.
• Customer support: To provide assistance via live chat and email.
• Legal compliance: To follow applicable laws and regulations.
• Platform improvement: To analyse and enhance the user experience.

Your information is not sold to any commercial third party for purposes beyond those listed above.

bg788 follows a strict data confidentiality policy. However, limited information may be shared with third parties in the following circumstances:

Payment Processors

Only the financial information necessary to process transactions through mobile wallet services such as bKash, Nagad, Rocket, and Upay is shared. These service providers are governed by their own privacy policies.

Security & Technology Partners

Certain data may be shared with trusted technology partners for platform security, fraud detection, and technical infrastructure management — always under strict confidentiality agreements.

Legal Authorities

Necessary information may be provided to law enforcement agencies on the basis of a court order or a lawful request from a competent authority.

To keep your information secure, bg788 has adopted modern technical and organisational measures:

• SSL/TLS encryption: All data transfers on the platform are handled through encrypted connections.
• Encrypted storage: Sensitive information is stored using industry-standard encryption methods.
• Access control: Only authorised personnel can access specific data.
• Regular security reviews: Regular audits are conducted to identify system vulnerabilities.
• Firewall & intrusion detection: Unauthorised access attempts are identified and blocked.

Data retention period

We retain your information only for as long as is necessary to provide services and meet legal obligations. Even after an account is closed, certain information may need to be retained for a defined legal period. Once that period has passed, we securely delete or anonymise the data.

bg788 uses cookies and similar technologies to improve the user experience and maintain platform performance.

Types of cookies

• Essential cookies: Necessary for login sessions and security — these cannot be disabled.
• Functional cookies: Remember your preferences and settings.
• Analytics cookies: Help analyse platform usage patterns.

Most browsers provide controls for managing cookies. However, disabling essential cookies may cause some platform features to stop working correctly.

As a bg788 user, you have the following rights regarding your own information:

• Right to access: You can find out what information we hold about you.
• Right to rectification: You can request that inaccurate or incomplete information be corrected.
• Right to erasure: In certain circumstances, you can request that your personal information be deleted, unless there is a legal reason to retain it.
• Right to restrict processing: In certain circumstances, you can ask that the processing of your information be limited.
• Right to data portability: You can receive the information you have provided in a structured format.
• Right to object: You can object to certain types of data processing.

To exercise these rights, contact our support team: [email protected]

bg788 services are for those aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. If we become aware that a minor's information has entered our system, we will immediately close that account and delete the data.

If a parent suspects their child has registered on bg788, please contact us at [email protected].

bg788's servers and data infrastructure may be located across multiple geographic locations. Regardless of where your information is stored or processed, we ensure the same standards and protections described in this privacy policy apply. For international data transfers, we follow applicable legal safeguards.

bg788 may update this privacy policy from time to time due to changes in business operations, legal requirements, or services. For significant changes, we will:

• Publish a notice in a prominent place on the platform.
• Update the date of the change at the top of this page.
• For important changes, we may notify registered users by email.

Continued use of the platform after any changes will be taken as your agreement to the revised policy.

If you have any questions, comments, or complaints about this privacy policy or your information, please contact us:

• Live Chat: Available directly on the platform 24/7.
• Email: [email protected]
• Language: Support is available in Bengali and English.

Our privacy team will verify your request and respond as quickly as possible.